These Terms of Service ("Terms") govern your access to and use of the WinHouse white-label sportsbook iframe, the operator portal, the agent panel and related services (together, the "Service"), operated by WinHouse ("we", "us", "our"). By creating an account, being issued an embed key, or placing the iframe on any site, you agree to be bound by these Terms.
You must be at least 18 years old and legally able to enter into a binding contract in your jurisdiction. You are responsible for keeping your portal credentials and your agent-panel boss login confidential. All activity under your account, your network, or your embed key is your responsibility, whether or not you authorised it.
You must provide accurate registration information and keep it current. We may suspend or terminate accounts that provide false, misleading or stale information.
The Service is business-to-business. We supply the platform; you operate the book. You are solely responsible for holding every gambling licence, registration and permission required to offer betting to your players in each jurisdiction where you accept them, and for meeting the age-verification, responsible-gambling, anti-money-laundering and sanctions obligations that come with those licences.
Your players are your customers, not ours. You are the operator of record for them: their onboarding, their identity checks, their deposits and withdrawals, their complaints, and any regulatory reporting about them are yours to handle.
You agree not to use the Service to:
We may suspend or terminate access without notice if we determine, in our sole reasonable judgement, that you have breached this section.
The Service is billed as a share of your gross gaming revenue. GGR means stakes taken minus payouts made, across your own network, over settled tickets only. Open bets are not billed until they resolve; refunded bets are not billed at all. A ticket is treated as live if any of its selections was placed in-play, and is otherwise prematch; the two are charged at different rates.
You buy prepaid credit in advance, and your monthly GGR fee is drawn from that credit. Credit does not expire. Your rate tier is determined by your total funded amount over the life of the account and is upgrade-only: spending your credit down does not raise your rate. Current tiers and rates are published on our pricing page and in the portal, and a rate agreed with you individually overrides them.
The fee is floored at zero for each rate. A month in which your players won more than they staked produces no fee, and the shortfall does not carry into the following month.
Account-type access and the reseller panel are optional monthly subscriptions, billed with the month they cover and drawn from the same credit. Cancelling one returns you to the account type your funding alone earns, with effect from the next month.
Because the Service is delivered continuously, credit that has already been drawn against GGR is non-refundable except where applicable law requires otherwise. Unused credit remains on your account for as long as it is open. Cryptocurrency payments are final and non-reversible once confirmed on the relevant blockchain; we are not responsible for blockchain delays, exchange-rate movement, or wallet errors on your side.
All fees are quoted exclusive of taxes, which you are responsible for paying.
Your credit balance may fall below zero as far as any overdraft we have granted you. Past that point the book stops accepting bets from your players until you top up. The portal, the theme editor and preview keep working. This is a commercial control, not a penalty: the GGR fee is drawn from that credit, so an exhausted balance leaves nothing to bill against.
Your theme, your logo, your domains, your network tree and your players' betting history belong to you. We hold them to run the Service for you and to bill you, and we do not sell them or expose them to another operator on the platform.
The book itself, the odds feed, the market definitions, the panel and the portal remain ours. You are granted a non-exclusive, non-transferable licence to embed and white-label them on the domains you have allow-listed, for as long as your account is active.
Odds and event data are aggregated from third-party trading sources. We do not guarantee that a price, a result or a settlement is accurate, complete or timely. Where an obvious error, a provider correction or a void event affects a market, we may re-settle or void the affected tickets, and your ledger will reflect that correction.
Decisions about your own players — accepting a bet, applying a limit, paying a winner — remain yours as the operator of record.
We target 99.9% monthly availability for the book and its backends. Scheduled maintenance, third-party feed outages, force-majeure events and routine deployments are excluded from that measurement. A formal contractual SLA with credits is available on enterprise terms — contact us.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY OR NON-INFRINGEMENT.
To the maximum extent permitted by law, in no event will WinHouse, its affiliates, employees or contractors be liable for any indirect, incidental, consequential, special or exemplary damages (including loss of profits, revenue, data or goodwill) arising out of or related to your use of the Service, even if advised of the possibility of such damages.
Our total cumulative liability for all claims relating to the Service is limited to the amount you paid us in the twelve (12) months immediately preceding the event giving rise to the claim, or USD 100, whichever is greater.
You agree to indemnify and hold us harmless from any third-party claim arising out of your use of the Service, your operation of a book without the required licences, your breach of these Terms, or your violation of any law or third-party right — including any claim brought by one of your own players or by a regulator in a market you accepted players from.
We may suspend or terminate your access immediately, without prior notice, if we believe you have breached these Terms, if your credit is exhausted, or if your usage threatens the stability, security or legality of the Service. Suspension disables the embed key and the boss login together and takes effect at once.
You may terminate at any time by removing the iframe from your sites and closing your account. Sections that by their nature should survive termination (ownership, disclaimers, indemnity, limitation of liability and governing law) will survive.
We may update these Terms from time to time. Material changes will be sent to the email on file and posted here with a new "Last updated" date. Continued use of the Service after a change takes effect constitutes acceptance of the revised Terms.
These Terms are governed by the laws of the jurisdiction in which the operator of the Service is established, without regard to conflict-of-laws principles. Any dispute will be resolved in the competent courts of that jurisdiction, unless mandatory consumer-protection laws of your country of residence specify otherwise.
Questions about these Terms: sales@winhouse.bet
See also our Privacy Policy and the integration documentation.